Shipping policy

Shipping Policy

At Jelly Store, we work hard to process and ship your order as quickly as possible.

Processing Time

Orders are typically processed and shipped out within 3–6 business days after your order is placed. Business days do not include weekends or holidays.

Shipping Time

After your order has been processed and shipped, delivery times may vary depending on your location, shipping carrier, and any customs or postal delays.

Estimated delivery times will depend on the destination country and the shipping method available at checkout.

Order Tracking

Once your order has shipped, you may receive a tracking number by email if tracking is available for your order. Please allow some time for tracking updates to appear after your order has been shipped.

Shipping Delays

While we do our best to ship orders on time, delays may happen due to high order volume, carrier delays, customs processing, holidays, weather, or other circumstances outside of our control.

Incorrect Shipping Information

Please make sure your shipping address is entered correctly at checkout. Jelly Store is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Lost or Missing Packages

If your package appears lost or has not arrived within the expected timeframe, please contact us with your order number so we can help look into it.

Customs, Duties, and Taxes

International orders may be subject to customs fees, duties, taxes, or import charges depending on your country. These fees are the responsibility of the customer and are not included in the product or shipping price unless stated otherwise.

Questions

If you have any questions about your order or shipping, please contact us through our store contact page or customer support email.